Best Buy Price Match

What is the Best Buy price match program? How does it work? And what are the steps that I should take if I want to try and get a product price matched at my local Best Buy or online? Get answers to these questions and more in this short guide.

What is Best Buy’s price match program?

Nothing is more frustrating than buying a new pair of jeans, a smartphone, or a travel bag only to find out it’s available at a much lower price elsewhere.

Fortunately, Best Buy’s generous price match program guarantees they’ll match the lowest price for a particular product you can find from big retailers, authorized stores of their competitors, and recognized e-commerce sites.

How does it work?

To be eligible for the price match policy, you need to meet the following criteria.

• Same products: Find a product that is identical in brand, model number, and color to the one you’re trying to match. Best Buy is very specific about this, as a different-colored item or associated models in a range aren’t accepted.
• Gather proof: Take a screenshot of the online listing or get a hold of the print advert.
• Qualifying stores: Best Buy accepts listings from their own online and offline stores, along with major retailers and their online stores like Amazon, HP, Dell, Crutchfield, and TigerDirect.
• Location limit: They also recognize product prices from other authorized local retailers, given that they are within a 25-mile radius. This includes the likes of Walmart, Target, Costco, and more.
• Contact Best Buy: You can then approach a customer support rep at the store or chat with them online. After verifying the details, they will reimburse the amount to match the price.

When can I request a price match?

You can initiate a request to match the price, no matter if you’ve shopped for the item on the Best Buy app, website, or store. If you wish to return a purchased product for a price match, make sure you do it within the standard return and exchange period of the 15-day window.

If you have pre-ordered or are planning to pre-order a product, Best Buy guarantees they will match the price to the lowest one if it falls during the pre-order period.

How to request a price match at Best Buy

You can initiate the price match request online, by phone, or in-person.

• Live chat: Talking with a customer service expert online will help you instantly get the price difference refunded. All you have to do is show them the eligible listing of the same product.
• Call: You can also initiate a request and get your price matched by calling up their customer support number.
• In-person: Take the necessary proof for a price match and approach a customer service rep at the Best Buy store near you.

Please note that if you’ve bought your product on the mobile app or the site, you can request Best Buy to match the price only by phone.

What does not fall under Best Buy’s price match program?

You can check out Best Buy’s full list of qualifying products to know the various limitations to the policy, such as clearance sales, coupon offers, and Black Friday sales.

Best Buy often allows you to use either a seasonal deal or a price match deal but never both. The program will also not cover the service fees required to deliver or install products. The details of the price match policy also differ based on where you reside. Best Buy Canada has its own set of rules.

Tips to make the most out of Best Buy’s price match

Price match policies do not apply to special sales like Black Friday, Cyber Monday, Christmas Day, etc. A simple hack is to use the lengthy return window that Best Buy has going for the holiday period. 

Usually, things bought between the end of October and the beginning of January will be eligible for return through mid-January. If you got something during this period, you can return the item and opt for season-specific offers that give you lower prices. Consider these tips to help you save big. 

Sometimes during the holiday rush, the consumer support services on the phone will have a long waiting time due to high demand. You can skip this and instead reach out to their online support by chatting with them for a quicker solution during those times.

Ensure you’re making the most out of your shopping experience at Best Buy by reading up on how to get the best deals all year round. 

My experience with unique retail questions like this one…

Here’s the thing, retail stores want you to come in. They want customers! What’s frustrating is that they don’t typically have the time available to answer unique questions like these. Usually, they’re about the services they offer or the price of the services.

Here are my tips for getting your questions answered:

• Pick up the phone – I know… you don’t want to hear this! I get it… there are long wait times on customer service calls. And it can be highly annoying. Although, if it saves you a trip, it saves you gas! If it’s a mile away, think about the $3.50 this will save you by making the call.
• Visit the next time you’re nearby – If you can wait to get your question answered, visit the retail location the next time you’re nearby. For example, getting gas… Stop in and ask the question you have about their services. The next time you’ll know.

Common questions

Questions about the Best Buy price match program.