How can I get an Amazon late-delivery refund? They said that my package was going to arrive by a certain time, but it didn’t! I want my money back!
If your order was late to arrive, you can, in principle, get a refund on those hefty shipping costs!
Does Amazon refund for late delivery?
Amazon offers a delivery date and time guarantee on specific products on their corresponding checkout pages. If a delivery attempt is not made on that particular day, Amazon will refund the entire shipping fee for that particular order.
Does every Amazon order qualify for a refund in case of late delivery?
No, not every Amazon order will be eligible for a refund if there is no delivery attempt on the right date. Your Amazon order has to check a few boxes to qualify for a late delivery refund. If your order is eligible for a delivery guarantee, it will automatically be eligible for a late-delivery refund. You can confirm this on the check-out page while placing the order.
What are the eligibility criteria for a late-delivery refund from Amazon?
To be eligible for a late-delivery refund from Amazon, you have to ensure the following:
- Your delivery address should be eligible.
- The order must be eligible for a delivery guarantee.
- Placing the order before the ‘order within’ time limit is mandatory.
- Completing the payment process within the given time is also mandatory.
- In case of unavoidable circumstances like a natural calamity or disaster, your order will not be eligible for a refund on account of late delivery.
- The order has to be at least 24 hours late to be eligible for a refund. If there is a delivery attempt within those 24 hours, your order will not be eligible for a refund.
How can I inquire about a refund with Amazon for my order?
To make an official inquiry regarding a refund of the shipping fees you paid for an order, you need to contact Amazon and select ‘An order I placed.’ Then select ‘Problem with an order,’ then choose ‘Shipping or delivery issues,’ and finally select ‘Shipment is late.’
Under which situations will my Amazon order be ineligible for a late-delivery refund?
In case of certain unavoidable situations, the order will not be eligible for a refund of shipping charges as these things are beyond Amazon’s control. These situations could be – public strikes, disruptions in postal services, weather delays due to natural disasters, natural calamities like severe cyclones, storms, etc.
How to complete an Amazon refund process on account of late delivery?
If you are eligible for a late-delivery refund, you have to contact Amazon customer service in either of the two ways. You can virtual chat with an Amazon agent or call them at 1-888-280-4331 to speak on the phone. You will have to answer a few questions about the order to get things going.
If you’re having trouble with the virtual assistant chat process, you can connect to a human. You’ll have 24 hours to conduct the call once it begins.
Can an Amazon Prime member get a late-delivery refund from Amazon?
If you are a Prime customer of Amazon, your shipping charges are already exempt. So, if a Prime delivery comes in late – there is no scope for a shipping cost refund by Amazon. However, you may be able to get some level of compensation for a late Prime order delivery.
Sometimes, Amazon has given gift certificates worth anywhere between $5 to $20 to Prime customers for late delivery. So, it’s smart to contact the customer service rep in such a situation.
Can only Prime customers of Amazon get a refund for late delivery?
No, that is not the case. Any customer can get a refund for late delivery if they meet certain conditions, even if they don’t have Amazon Prime.
How can I get Amazon shipping refund quickly?
You can get your late-delivery shipping refund by following the following three simple steps:
- Select the right order
- Select ‘Arrived too late’ or the most accurate issue
- Choose the outcome you desire by speaking with an Amazon agent or by doing a live chat session.
My experience getting Amazon questions answered…
Here’s the thing, getting someone on the phone at Amazon is getting harder. You can use the virtual chat, although it’s getting more difficult. And I get it… Amazon has a lot of questions to answer, and they have a lot of orders to field.
Here are the best ways to get your Amazon questions answered:
- Don’t ask delivery drivers – I made this mistake. Understand that drivers at 1099 workers. They are contractors and cannot help you get the answer that you need.
- Don’t be afraid to make a call or use the virtual assistant – You might have to wait… yes. And it isn’t fun… yes. Although, getting your refund or question answered is sometimes more valuable. This is still the best way to get a question answered, in my opinion.
Common questions
Questions and answers about getting a late-delivery refund from Amazon.
Almost all major companies take social media complaints very seriously and invest heavily in ORM (Online Reputation Management), and Amazon is no different. They are pretty active on Twitter and Facebook. They also have a dedicated Twitter account for answering support questions. So, requesting Amazon for a late-delivery refund on these platforms might not be a bad idea.
Amazon provides multiple delivery speed guarantees such as one-day, two-day, and three-day shipping. If you want a faster shipping option you can select it on the check-out page.
If you are not happy with your late-delivery claim outcome, you can contact Amazon Customer Service and submit a complaint by filling out a form. Make sure to put the correct tracking and order numbers while filling out the form.
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